Unused credits
You can request a refund of your unused credit balance within 7 days of the purchase that funded it. Refunds apply to the portion you haven't spent — credits already consumed by API calls are not refundable, since the underlying provider cost has already been incurred. The cash refund is based on the amount actually paid for the returned portion of the purchased credits, not their pre-discount face value, and cannot exceed the original payment. Any corresponding promotional or discounted credits are removed with the refunded portion. Refunds are issued net of any non-refundable payment-processing fees already charged on the original purchase.
How to request one
Refunds are handled by our support team — there is no self-service refund in the console. Email support@korouter.ai from your account email with the order reference (visible on your Credits page) and the amount you'd like refunded. We review each request; once approved, we refund the unused portion through Stripe to your original payment method. Processing time depends on your bank or card issuer.
What isn't refundable
Credits already spent on requests, and balances on accounts terminated for a breach of our Terms of Service, are not refundable. Because credits never expire, there are no expiry-based forfeitures.
Fair use
Refunds are intended for genuine unused balances. Repeatedly topping up, spending a small amount, and refunding the remainder — or any pattern that uses the refund flow to obtain the service for free — is considered abuse. We reserve the right to decline such requests and to limit how often an account can be refunded.
Disputes and chargebacks
If something looks wrong with a charge, please contact us first — we can almost always sort it out faster than a formal dispute. Opening a chargeback without contacting us may lead to the account being suspended while the dispute is investigated.